After my post Tuesday evening, I received a great deal of feedback on recent MARC issues at Union Station.

I received the following reply from Deputy Chief Bruce Faust of the DC Fire and Emergency Medical Services:

I am aware of this on-going issue with MARC and the management of the Union Station terminal. We are woking together to develop a reasonable solution that meets the needs of all interested parties. I hope to have
some resolution in the near future.

If you do not see improvements, please let me know.

Thanks to Chief Faust for his quick reply on this matter. We have not heard back from anyone with MTA or MARC even though we did send them a link to the original post.

I had an email from one reader who had encountered David Johnson with MARC before at Union Station. This reader described Johnson as “unbelievably rude” and said “he is a textbook example of poor MARC customer service and a sloppy, ignorant culture in middle management at MARC.”

One commenter on the previous post discussed several issues pointed out and confirmed that the barricades blocking exits were originally used for security holds related to Joe Biden’s travel, but that officials at Union Station started using them more and more in other circumstances. This commenter also mentioned issues with posting times for departures as a possible cause for the problems. This commenter also concurred with the first commenter on the first post.

The first comment on my previous post mentioned problems with Camden or Brunswick line trains being on tracks that required passengers entering at Gate A to cross in front of gates B and C while Penn Line passengers were crossing in front of them.

Anyone with the MARC or MTA wishing to make a comment can send it to mail@insidecharmcity.com.