Contact List of Sweeps Casinos — Questions About Sweeps Casinos

Got a question about a listing on insidecharmcity.com, spotted something that needs updating, or want to flag an issue with one of the sweepstakes casinos we cover? This page explains the ways to reach us and what happens once your message lands.

How to Send Us a Message

Email is the most reliable way to get hold of the team behind List of Sweeps Casinos. We read every message that comes in and try to reply within a couple of working days. A short line explaining what your message is about — a factual correction, a general question, or feedback on a specific operator like Spinblitz or Casino.Click — helps us route it to the right person and answer faster.

We do not have a live chat or phone line for readers. Email keeps a written record on both sides, which matters when the conversation is about something like a state eligibility list or a redemption threshold that a reader wants us to double-check.

What Readers Usually Contact Us About

Fact-checks and corrections — Sweepstakes casino terms change often: welcome offers, eligible states, minimum redemption amounts and identity verification steps can all shift without much notice. If something on our site looks out of date compared with what an operator actually offers, tell us and we will look into it.
General questions about how sweepstakes casinos work — Readers frequently ask about the difference between Gold Coins and Sweepstakes Coins, how the no-purchase-necessary entry route works, or why a platform is not listed as available in their state. We are happy to point you toward the relevant page or explain what we know.
Coverage suggestions — If there is a new sweepstakes casino you think belongs on our list, or a topic — like state-by-state legality or payment methods — you would like us to cover in more depth, let us know.
Advertising and partnership enquiries — If you represent a sweepstakes or social casino operator and want to discuss being listed or featured, introduce your company and what you have in mind.
Concerns about play habits — If you or someone you know is finding it hard to keep casino-style play, even with virtual currency, within comfortable limits, mention this in your message and we will point you toward appropriate support resources.

A Quick Word on What We Can and Cannot Help With

We are an independent information and comparison site, not an operator. We cannot access anyone's account, process a redemption, verify an identity document, or resolve a dispute over a specific bonus or prize with a sweepstakes casino. Those requests need to go directly to the platform's own customer support team, since only the operator holds account-level details and can act on them.

Where we can help is with the accuracy of what we publish: our editorial ratings, our descriptions of welcome offers such as the 100 Million Gold Coins package at Spinblitz or the 200% Welcome Offer at SplashCoins, and the general information on our pages about how the sweepstakes model works. We also make clear that commercial relationships with operators never decide our rankings, and we welcome scrutiny of that claim — if something reads like it was written to favour a listing rather than inform the reader, tell us.

Before You Write In: A Few Things Worth Checking First

Some questions are quicker to answer if you check a couple of details first:

Sweepstakes casino availability varies by state, and operators decide for themselves which states they serve, so the eligible-state list for any platform can change. If you are asking why a site is not available where you live, check that platform's own terms first — we can help interpret what you find, but we cannot override an operator's own rules.
Redemption of Sweepstakes Coins for prizes usually involves a minimum threshold and identity verification, so if your question is about a specific redemption that has not gone through, the operator's support team will have visibility into your account that we simply do not have.
If your question touches on a page we already cover in depth, such as our guide to trusted non-GamStop casinos in the UK, it may already have the answer you are looking for.

What Happens After You Get in Touch

A real member of our team reads every message; we do not rely on automated replies as a substitute for a genuine response. Our aim is to reply within two working days, though this can stretch a little during busier periods, particularly around new sweepstakes casino launches or seasonal promotions when reader interest tends to spike.

If your message flags an error, we will investigate it against the operator's own published terms before making any change to the site, and we will let you know the outcome. If it is a general question, we will answer as clearly and specifically as we can, and point you to another page on the site where relevant.

Keeping Our Coverage Honest

List of Sweeps Casinos exists to help readers compare sweepstakes and social casinos on practical criteria — things like how quickly Sweepstakes Coins can realistically be redeemed, what a welcome offer actually requires, and which states an operator serves. Reader feedback is one of the main ways we catch outdated information, since terms, eligible-state lists and promotional structures shift regularly across this industry. If something we have published no longer matches reality, we would genuinely rather hear about it than leave it uncorrected.

Thanks for taking the time to read this far — we look forward to your message.